When choosing a lighting product, please review the product page carefully for details such as size, color, material, light type, installation style, and applicable space. For chandeliers, pendant lights, wall lights, and ceiling lights, we recommend checking your room size, ceiling height, and installation area before placing an order.

We aim to provide clear product images and descriptions so customers can review each item before purchasing. Please check the listed product specifications, dimensions, colors, materials, and included accessories before placing your order. Slight color differences may occur due to screen settings or lighting conditions.

No. Melioraen does not provide installation services. Customers are responsible for arranging installation. For safety, we recommend that lighting fixtures be installed by a qualified professional where electrical wiring or ceiling/wall mounting is required.

Bulb inclusion may vary by product. Please check the individual product description to confirm whether bulbs or light sources are included. If the product page does not state that bulbs are included, customers should assume that bulbs may need to be purchased separately.

If you need to change or cancel an order, please contact us as soon as possible at info@melioraen.com. We will review your request, but changes or cancellations may not be possible once the order has already been processed, packed, or shipped.

Tracking information may take time to update after the carrier receives the package. If your tracking number has been issued but does not show movement immediately, please allow additional time for the carrier system to refresh. If the tracking status remains unclear, you may contact us at info@melioraen.com for support.

If you receive a damaged, defective, or incorrect item, please contact us at info@melioraen.com as soon as possible. Include your order number, a clear description of the issue, and photos of the item and packaging. Our team will review the issue and provide return, replacement, exchange, or refund instructions where applicable.

Yes. Returns must be approved before an item is sent back. Please contact us first at info@melioraen.com. If your return is approved, we will provide a prepaid downloadable return shipping label and return instructions by email. Items sent back without approval may be delayed or may not be accepted.

No. Melioraen does not charge restocking fees for eligible approved returns or exchanges.

You can contact our customer support team by email at info@melioraen.com. Our business hours are Monday – Friday, 9:00 AM – 6:00 PM (GMT-5). Please include your order number, full name, and a clear explanation of your question so we can assist you more efficiently.